S&B Play Café Privacy Policy

Effective Date: 08/01/2026

At S&B Play Café (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect the following information when you visit our facility, book a party, purchase a membership, complete a waiver, visit our website, or interact with us:

  • Name
  • Email address
  • Phone number
  • Mailing address (if provided)
  • Emergency contact information
  • Names and birthdates of children (if voluntarily provided)
  • Payment information (processed securely through our payment providers)
  • Membership and reservation information
  • Signed waivers and legal agreements
  • Marketing preferences
  • Photos or videos taken with your consent or as described in our waiver
  • Website usage information collected through cookies or similar technologies

How We Use Your Information

We use your information to:

  • Process admissions, memberships, and purchases
  • Manage birthday party reservations and events
  • Maintain waiver records
  • Communicate regarding reservations, memberships, and customer service
  • Send promotional emails or text messages if you have opted in
  • Improve our services and customer experience
  • Maintain the safety and security of our guests
  • Comply with legal obligations

Payment Information

Payment transactions are processed through secure third-party payment providers. S&B Play Café does not store complete credit or debit card information on its own systems.

Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers who help us operate our business, including payment processors, reservation systems, waiver software providers, marketing platforms, website hosting providers, and legal or governmental authorities when required by law.

Children’s Privacy

We collect information about children only as necessary to complete waivers, memberships, reservations, or other services requested by a parent or legal guardian.

Parents and legal guardians are responsible for providing accurate information and consent.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the user experience.

You may adjust your browser settings to limit or disable cookies; however, some website features may not function properly.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Marketing Communications

You may opt out of promotional emails by clicking the unsubscribe link included in our emails or by contacting us directly.

You may opt out of text messages by replying STOP to any marketing text.

Photo and Video Use

Photos and videos may occasionally be taken within the facility for promotional purposes as described in our waiver. If you prefer that you or your child not appear in marketing materials, please notify management in writing.

Your Rights

You may request to:

  • Review the personal information we maintain about you
  • Correct inaccurate information
  • Update your contact information
  • Request deletion of personal information when legally permitted
  • Withdraw marketing consent

Certain records, including signed waivers and transaction records, may be retained as required by law or for legitimate business purposes.

Data Retention

We retain personal information only as long as reasonably necessary to operate our business, fulfill legal obligations, resolve disputes, enforce agreements, and maintain required business records.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will become effective when posted on our website or made available at S&B Play Café.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

S&B Play Café

Email: admin@sbplaycafe.com

Phone: (317) 719-3319